In order to provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions about the Return and Refund Policy by emailing us at info@kanibales.com

The preparation of your order will begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.

For third party delivery issues (motorized or external delivery), please contact the delivery company directly. You can contact your order issuance line, or its contact number.

Food order errors

If you receive food other than what you ordered, we sincerely apologize. Call us as soon as you notice that there was an error in your order.

• For credit card payments, we will issue a cancellation payment on the order with an error and recharge the corrected amount.

• For cash payments, you will be asked to pay the difference in balance if the new food has a higher value than the food received in error. In the same way, you will receive the balance difference as a credit for the new item if it is less than the food received in error. In some cases, we may offer you a store credit. In all cases, return the food order in the original container * to our host.

Incomplete food order

On the rare occasion that you do not receive the foods listed on your receipt, we will make it up to you. Call us as soon as you notice that no food was received in your order. You can cancel the lost meal before we prepare it without any questions, and we will refund the amount to a credit card or refund you with a store credit. No cash refunds.

Dissatisfaction with food

We cook our products with fresh food to order, with the best and freshest ingredients. We take care of and pride ourselves on all the dishes we make. Refunds and / or meal replacements are available upon requesting orders where the meal is incorrect, omitted, and other similar circumstances. Generally, refunds are not provided for foods that a customer simply does not like.

If 25% or more of the food has been consumed or removed, we cannot issue any discounts, refunds, or store credits. If the food has been discarded, repackaged or tampered with, we cannot verify its origin or issue and we cannot issue any discounts, refunds or store credits.

To cancel an order

Kanibales MAX UHLE “Big Family Since 1990” www.kanibales.com Sorry, we cannot cancel, refund or grant store credit if you change your mind or mistakenly order an item after the order has been placed. We are unable to provide any refunds or store credit for non-food items or beverages.

Restaurant delivery cancellation

We cannot cancel if an order is already in progress and on the delivery route. If the driver made a reasonable effort to contact you after arriving at the requested location, you may not be eligible for a refund.

Complimentary food

Sorry, we are unable to provide a refund or cash value for any complimentary food.

Pick up orders

We strive to prepare and package our pickup items to preserve the high quality of the food. To help ensure this, please arrive at the scheduled time confirmed by the restaurant to ensure your order is picked up with the best quality with regards to temperature and freshness. If you are arriving after your confirmed pickup time, please provide notification 15 minutes before your pickup time. If the customer arrives after the pick-up time, without notifications, no refund will be issued.

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